Help centre
How can we help?
Everything you need to set up your AI receptionist, manage calls and bookings, and keep your account running smoothly. Most answers are a quick read away. And if you're stuck, a real person is one email away.
Getting started
Going live takes about five minutes. The setup wizard has five steps: Scan, Customize, Launch, Pay, Live. It fills in most of the answers for you along the way.
1. Scan
Paste your web address. Cedri reads your site and fills in your services, hours and prices, so there's no data entry to start. Check that list before you go live: Cedri reads those prices to callers, and if your site lists no services, it starts from a sample list for your trade. No website? Pick your trade and type your business name instead.
2. Customize
Name your AI, set your region, choose which language it greets callers in, and pick the English and French voices they'll actually hear.
3. Launch
Review the business details Cedri filled in, then get a dedicated Canadian number in your area code when available (or a nearby local code). You can also keep your existing number and forward calls to Cedri.
4. Pay
Start your plan. One plan, billed monthly or annually. Your number and AI agent are set up as soon as your plan is active. Cancel anytime from your dashboard.
5. Live
Your AI receptionist is answering. Use the test button in the app or your dashboard to hear it: a test there doesn't use one of your 30 calls. A call from your own phone to your Cedri number is a real call: it counts, and a booking made on it is real.
Calls & bookings
Every call your AI agent takes shows up in your dashboard with a full transcript, and bookings are created automatically with a text confirmation to the caller and a reminder text about a day before. From the Bookings tab you can also manage appointments yourself: create, edit, reschedule, and update their status.
Read transcripts and recordings
Transcripts and call recordings are both included, right in the Calls tab.
Manage appointments yourself
In Bookings you can create, edit, reschedule, or cancel an appointment, and mark it completed or no-show.
Let callers reschedule by phone
Callers can reschedule or cancel by phone, calling from the number they booked with. They can also cancel by replying 2 to the confirmation or reminder text.
See the bigger picture
The built-in Analytics tab shows trends across your calls and bookings over time.
Your AI agent
Your AI agent learns your business from your website and answers in English or French automatically, based on how the caller speaks. You control its name, voice, greeting, services, hours and FAQ from Settings, and when you add a transfer number, it can put a caller through to you.
Edit its name, greeting, and voice
Go to Settings → AI Agent to change your agent's name, how it greets callers, and how it sounds.
Business phone greeting examples, in English and French
Greetings to copy for your business, and what Cedri says when it answers.
Keep its knowledge current
Update your services and hours in Settings, or re-scan your website so the agent reflects any changes.
Set a transfer number
Add a transfer number in Settings so the agent can put a caller through to a real person when needed. The call goes straight to that number.
Bilingual by default
The agent detects English or French on each call and replies in the caller's language. No setup required.
Ready to stop missing calls? Set it up in about five minutes.
Get startedPhone numbers
You can start fresh with a brand-new Canadian number, or keep the number your customers already know and simply forward calls to Cedri. Either way, you manage everything in one place under Settings → Phone.
Get a new Canadian number
Choose a number in your Canadian area code when available (or a nearby local code) during onboarding or later from Settings → Phone.
Forward your current business line to Cedri so your receptionist answers without changing what's printed on your cards. Codes for cell phones, landlines and internet phones like Fongo are in the call forwarding guide.
Manage it all in Settings
View and update your number any time under Settings → Phone.
Your team
More than one person can run the front desk. Invite teammates from Settings → Team and each one gets a single-use link by email; roles decide what they can touch once they are in.
Invite admins or staff
Send invitations from Settings → Team to share access to your calls, bookings, and agent.
Billing stays with the owner
Only the account owner can change the plan or payment details. An invited admin runs the team, not the card.
Billing & plans
Cedri is one plan: $18.99 a month, or $189.99 a year. It includes 30 answered calls a month, and calls under 10 seconds don't count. If you go over, your line keeps answering, and you can buy extra calls any time on the web: 10 for $12.99, 25 for $29.99 or 50 for $49.99. The iPhone app sells its own packs. There's no contract. Cancel anytime from your dashboard, or in your App Store settings if you subscribed on an iPhone.
One plan, everything included
$18.99 a month, or $189.99 a year. Call recordings, statistics and every feature are included.
You pay when your line goes live
Your phone number is reserved while you set up, and it is bought and switched on when your subscription starts. Before you pay, call the demo line at (437) 475-4321 and talk to Cedri.
Buy extra calls if you go over
The plan includes 30 answered calls a month. If you go past that, your line keeps answering. You can buy a pack of extra calls any time, and each call past 30 then uses one.
Cancel anytime
Cancel anytime from your dashboard, or in your App Store settings if you subscribed on an iPhone. There's no long-term contract. On the web you're charged when you start, and again at the start of each billing period. On iPhone, billing follows whatever the App Store shows you at purchase. Payments are generally not refunded, and any refund is at Cedri's discretion. For a purchase made in the App Store, Apple's refund rules apply, and you ask Apple for the refund.
Privacy & your data
Your data stays yours. Cedri stores your bookings, customer records and call transcripts in a Canadian data centre (ca-central-1); live call audio and its recordings are handled by our voice infrastructure provider in the United States. We never train AI on your data, and you can export everything or delete your account whenever you choose. Account deletion has a 30-day grace period: you can undo it on the web, in your dashboard under Settings → General, or by writing to support@cedri.ca.
Export all your data
Download a full copy of your account data any time from Settings → General.
Delete with a safety net
Deleting your account starts a 30-day grace period. Until it ends, you can undo it from your dashboard on the web (Settings → General) or by writing to support@cedri.ca.
Bookings and transcripts in Canada
Your business data, bookings, customer records, and call transcripts are stored in Canada (ca-central-1); live call audio, its recordings and the transcript generated during the call are handled by our voice infrastructure provider in the United States. None of it is ever used to train AI models.
Still stuck? We're a quick message away.
Email support@cedri.ca and a real person will get back to you within about one business day. Prefer to hear it in action? Call our demo line at (437) 475-4321.
One plan, $18.99 a month with 30 answered calls. See what’s included
Prefer to call? Demo line: (437) 475-4321
Get the app on iPhone and Android.