- 5 min read
Snow removal: stop losing contracts to missed calls
For snow removal companies: keep the calls that sign contracts in the fall and the ones that come on storm nights. What to ask, what to forward, a greeting.
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Business phone greeting examples, in English and French
Business phone greetings you can copy, French first or bilingual: evenings, weekends, June 24, July 1, the holidays, and what an AI receptionist says.
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How much do missed calls really cost a Canadian small business?
Work out what missed calls cost your business with your own numbers: the formula, one example, and four fixes, from your greeting to an AI receptionist.
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AI receptionist or answering service? What fits a small business in Canada
Voicemail, a human answering service or an AI receptionist: what each one does, what it costs in Canada, and when a human service is the better choice.
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How an AI receptionist books appointments by phone
A plain-English walkthrough of one AI-handled phone call, tracing it from the first ring to the SMS confirmation. No jargon, no magic, just the actual mechanics.
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Bilingual phone service for Quebec businesses: what Law 25 and Bill 96 actually require
Two laws shape how Canadian businesses talk to Quebec customers on the phone. Here is what each one demands, put in plain English, along with how to set up your phone line so you stay on the right side of both.
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The after-hours problem: why trade businesses lose money after 5pm
A two-person plumbing shop misses a couple of evening calls a week. Those are the most valuable calls it gets, and the arithmetic on them is the most underrated leak in the trades. Here is how to run it on your own numbers.
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